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    Frequently Asked Questions
    Earning & Using Points

    How do I enroll in the Rewards Program?


    What are reward points?


    How do I receive/earn rewards points?


    Can I get points for my previous orders?


    How do I apply rewards points to my order?


    Do my points ever expire?


    Can I give points to my friend?


    Can I earn and use points on SNS?


    What if I don’t have an account?


    Can I use my points on any product?


    Where will I see my points on my account?


    How many points can I use at one time?


    Referring Friends

    How does the referral program work?


    Do I need an AlgaeCal account to refer my friends?


    When and how will I receive my reward points?


    I referred a friend and they made a purchase—but I didn’t receive my points. Why?


    I received an error when submitting the referral form. What should I do?


    Is there a limit to how many friends I can refer?


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